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FAQ
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular plan without needing a physical SIM card. You simply scan a QR code or follow setup instructions, and your phone is connected.
Which devices are compatible with eSIM?
Most newer iPhones (iPhone XS and later), recent Samsung Galaxy and Google Pixel phones, and some iPads support eSIM. Check our [compatibility list] for details.
Do I need to remove my carrier SIM?
No. You can keep your US SIM active for calls and texts, while using the eSIM for data abroad. Just set the eSIM as your primary data line.
Coverage & Usage
Which countries are supported?
We offer coverage in 180+ destinations worldwide. Popular regions include Europe, Asia, and the Americas. You can browse country-specific plans before purchase.
Will my eSIM work right after landing?
Yes. As long as you’ve installed it in advance, your eSIM will activate automatically once you arrive and connect to a local partner network.
Can I use hotspot/tethering with my eSIM?
Yes, hotspot is supported on most devices (subject to local carrier rules).
Setup & Support
How do I install the eSIM?
After checkout, you’ll receive a QR code by email. Scan it in your phone’s settings under Cellular/Mobile Data > Add eSIM. We also provide step-by-step guides.
When should I install my eSIM?
You can install it before traveling, but only activate it once you arrive abroad to avoid using data early.
What if my eSIM doesn’t work?
Our support team is available 24/7. Most issues are solved by restarting the phone or toggling mobile data/roaming settings.